House of Flowers

Grace Katherine

2 months ago

Received these flowers yesterday, incredibly disappointed in the overall service. The arrangement was cute from far away, but look closely, and it is not the high quality they claim to have. The hydrangeas and the roses are already browning. I had to throw the lilies away because my cats are allergic (which is what my parents mistakenly ordered). They gave me a callback (because my parents live on a US military base in Japan, I assume my mom used my phone number for the callback) just to let me know that my mom made a mistake in ordering when she reached out about her disappointment with the order. My mom was under the impression that the flowers would be more pink (they were for Valentine's Day). The manager was incredibly rude on the phone. She called my mom a liar (which was unnecessary and unprofessional). When I got a little feisty back (defending my mom... as I should, that's my girl), she was condescending and overall unkind. She kept interrupting me, and it felt like she was enjoying being mean. Her service and tone made me cry after the call and really put a damper on my day celebrating love. For the price of the flowers, I expect fresh, bright, and most importantly, high-quality customer service. That is not the experience I had. I just think that, as a small, independently run flower business in a city with lots of competition, the reaction to critique shouldn't be to get defensive and combative with a confused, frustrated customer. Disappointing, and we will never do business with them again

ila

8 months ago

Before going to my favorite Old Ebbitt Grill for a meal, I stopped by because I wanted to see the flowers. It's a pretty and attractive flower shop with two cute dogs. I bought a big and pretty flower. The chocolate shop next door is also attractive. I'm going again to buy flowers and chocolate next time.

Mohammad Ali

6 months ago

I love this little flower shop in D.C.! 🌸 It’s so cute, with charming displays and a cozy vibe. The staff are super helpful and kind, and the flowers are always fresh and beautifully arranged. If you’re lucky, you might even meet the cutest dogs while you’re there! 🐶💐

Lou Lou

2 months ago

I’ve been an admirer of House of Flowers for many years…. especially their roses & the wonderful service I always receive. So happy to be back in town and neighbors again with my favorite florist!

Dominic Campbell

4 months ago

What an amazing little flower shop! I walked in and within 10 minutes, left with a stunning, freshly prepared bouquet ! Warm and inviting and LOVELY little pups that roam the shop! Thanks again!